Shipping Policy

Where do you ship? Orders will be shipped from the same factory or warehouse of Juno Mallet Tmall Store. The location is Unit 11D-3, No.106 Jia He Rd, Siming Qu, Xiamen, Fujian, China.

How do you ship? It is air shipping. Our logistics provider will coordinate with the local carrier to pick it up at the warehouse or factory. Once the freight is loaded, the carrier will tender the shipment to the airport, where it will be put onto a plane and delivered everywhere around the world.

How much does shipping cost? Nothing – we cover it, so it is completely free for you.

How long will delivery take? Orders will be dispatched among 3-5 days, excluding public holidays that will require up to extra 24 hours for processing. Depending on the country of destination, the delivery time is usually between 10-20 days (Mon to Sun). Orders are delivered by courier, including EMS、YT、USPS、DHL、FEDEX.

Can I send a gift to an address different from mine? All the countries in our coverage area can benefit from this opportunity. What happens if I am not at home or can’t be at home at the time of delivery? In case of absence at the delivery time, a delivery notice will be left and it is your responsibility to collect the parcel from the place and in the time scale indicated. If the deadline is passed, the products will be returned to www.junomalletlondon.com and it will be your responsibility to make contact with our customer services to organize another delivery at your cost.

Can I trace my package? Absolutely, all sent parcels are completely traceable. Once your order is dispatched, you’ll receive a confirmation e-mail with the tracking number.

For questions on transportation, delivery times, or anything else please contact us via email at service@junomalletlondon.com. We aim to respond to all inquiries within 24 hours a day.