Shipment Policy

Where do you ship?
Our orders are shipped from either the warehouse in Hong Kong or London.We ship our watches globally, meaning we deliver everywhere around the world.

How much does shipping cost?
Nothing – we cover it, so it is completely free for you.

How long will delivery take?
all our orders are dispatched within 24 hours,excluding public holidays that will require up to extra 2 days for order processing. Depending on the country of destination,Delivery is usually 5-7 business days(and often shorter), Orders are delivered by courier, usually USPS、DHL、FEDEX or UPS.

Can I send a gift to an address different to mine?
All the countries in our coverage area can benefit from this opportunity.

What happens if I am not at home or can’t be at home at the time of delivery?
In case of absence at the delivery time, a delivery notice will be left and it is your responsibility to collect the parcel from the place and in the time scale indicated. If the deadline is passed, the products will be returned to JUNO MALLET LIMITED and it will be your responsibility to make contact with our customer services to organise another delivery at your cost.

Can I trace my package?
Absolutely, all sent parcels are completely traceable. Once your order is dispatched, you’ll receive a confirmation e-mail with the tracking number.

For questions on transportation, delivery times or anything else please contact us via email at sale@junomallet.com.we aim to respond to all enquiries within 24 hours a day, seven days a week.

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