Return Policy

Returns and Exchanges

We want you to be happy with your watch so all purchases from junomallet.com are entitled to a 14-day money back guarantee. Returns will only be accepted if the item is unused, unworn and in its original packaging in resellable condition. Refunds for returned items will be processed within 2 weeks of the items return. All shipping costs, duties and taxes on purchases, returns and exchanges will be the responsibility of the original purchaser and will not be refunded. Exchanges are processed on basis of availability and can’t be used for out of stock items. Cancelled orders will incur a $10 restocking fee.

Resellers who sell our product without our consent are not entitled to any further warranty or money back guarantees beyond what is described here. JUNO MALLET LIMITED will not honour third party returns without our written consent.

If you would like to return your watch, please contact us at sale@junomallet.com to notify us that the item is to be returned. Please let us know the reason for your return along with your order number and contact details to arrange a return.

In the event of an item arriving faulty, we will gladly refund or exchange within the 14 day money back guarantee period. For any faults that develop beyond this period, we ask that you refer to the warranty section to inform us of the fault. All faults that result from misuse and battery replacement by anyone other than a watch repairer will not be covered under the money back guarantee or warranty; however the watch does come with a 2 year warranty for any other issues.

Warranty

JUNO MALLET watches are covered under warranty for one year after date of purchase. The warranty covers any and all parts of the watch that may need repair due to defects in materials or workmanship under normal use. ‘JUNO MALLET LIMITED’ obligations hereunder are limited to repair or replacement at its option. The warranty may be rejected on products showing evidence of extreme use, modification, opening the watch or self inflicted damage. The warranty excludes the strap, battery and excessive wear to the case or crystal.

JUNO MALLET Watches is not liable for any consequential or incidental damages, and any recovery may not exceed the amount paid for the timepiece. The buyer is required to produce proof of purchase upon request.

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